Monthly Archives: November 2013

Christmas Bookings


Christmas Eve – Tuesday 24th December 2013

Christmas Day – Wednesday 25th December 2013

Boxing Day – Thursday 26th December 2013

New Years Day – Wednesday 1st January 2014


Sunday 22nd December 2013. We are ONLY open 11am and 12pm for Departures ONLY

Sunday 29th December 2013. We are ONLY open 11am and 12pm for Departures ONLY

New Years Eve – Tuesday 31st December 2013. We are ONLY open 10am to 12pm


Christmas Day – Wednesday 25th December 2013

Boxing Day – Thursday 26th December 2013

New Years Day – Wednesday 1st January 2014

How Pet Owners Can help To Ensure a Pleasurable Experience For Their Pets

  • Allow plenty of time to deliver your dog to the kennels so you are not in a last minute panic and pushed for time. Otherwise, your stress will be communicated to your dog and it is better if he leaves you when you are relaxed and happy
  • Take a written or typed list of your dog’s ailments, medications, food intake and other special requirements
  • Your dog’s up-to-date vaccination certificate
  • Spray DAP in your car (dog appeasing pheromone) at least 15 minutes beforehand, to help your dog feel comforted and settled during the journey (and ask the kennels to spray the sleeping area corners at least 15 minutes before your dog is taken there). If they don’t already use it, leave your spray with them for your dog
  • Take a few day’s supply of your dog’s normal food, together with your dog’s bed (unwashed), favourite toys, chews and treats if the kennel will allow you to do so
  • Take items made of natural fabric that smell of you and will retain your comforting scent for a few days while your dog settles in
  • When you leave, be jolly and matter of fact, rather than consoling, so your dog understands there is nothing to worry about
  • A young dog may benefit from a few days in kennels every so often early in life so they get used to the experience and find it easier to cope with a longer stay

Using DAP at Home and at Elmtree Luxury Pet Hotel

What is DAP?

DAP stands for Dog Appeasing Pheromone.

It is one of the simplest, quickest and easiest ways to calm & reassure dogs and puppies in stressful situations such as leaving the owner, finding a new home, being alone at home, travelling, and going to the vets & boarding kennels.

DAP synthetically mimics natural pheromones that female dogs provide for their puppies, giving them a sense of wellbeing & reassurance.

How does it help kennelled dogs?

It is such an easy way to provide extra care for dogs!

DAP contains an analogue of the natural canine appeasing pheromone which helps comfort puppies and adult dogs in situations they may find worrying, or which make them apprehensive.

Available as a spray, plug-in or collar – the choice depends on the dog’s needs and which environment it’s to be used in.

Exciting News from the Manager!

Over the last few months we have eagerly been waiting to receive some exciting news from The London Borough of Broxbourne Council.  Finally yesterday we had our planning permission through for our new site in Theobald’s Park Estate and works will start next month to build a fantastic new luxury boarding facility that will continue to offer the best boarding services in the UK.

Initially the new site will just be an overflow for our current site based in Hilly Fields Country Park, it will consist of 30 luxury kennel suites and a beautiful Crufts like training centre. The site in Burnt Farm Ride was originally a kennels and cattery owned by Bill Meredith who was well known as the game keeper for the estate and its shoot. His partner Bobbie ran the kennel & cattery business for many years and built up a thriving business that is still talked about to this day for proving some of the best boarding facilities of its time. There are currently 26 kennel / cattery and storage buildings but these will all be knocked down to make way for our 2 new buildings. The large site of 9½ acres has its own 4 acres of beautiful woodland and this will be transformed into a fully enclosed woodland exercise facility, with paths for the dogs to run and play in a natural but safe environment.

The interior kennel design has not yet been finalised but the kennel suites will definitely be of a luxurious design. The outdoor exercise facilities will be exciting and mentally stimulating, filled with agility equipment, swimming pools and grass land as well as our exclusive woodland area. The site will have accommodation for up to 8 members of staff who will provide care throughout the day and into the night. I have now personally moved house to our new site to oversee the works, fortunately the new site is only about a 4 minute drive away from our site in Hilly Fields.

We plan to have our new site open in approximately 1 year and I will keep you all updated on an open day. Watch this space for more updates on our new site.

Thomas Pipkin


Elmtree Pet Hotel – Review from Anna Carr

We left our three cats at Elm Tree for a week last week. We usually have them looked after at home so this was a new experience for them (and us), and we were absolutely delighted by how happy, healthy and relaxed they were when we picked them up. One of our cats is an ageing, insulin-dependent diabetic and it is incredibly important to us that he get the best care. The staff at Elm Tree are really brilliant, so caring and affectionate with the animals as well as being super-professional & efficient. It is also incredibly clean – I’ve never been somewhere with so many animals in one place that smells so fresh! They do such a fantastic job & are clearly devoted to the animals. I have already spread the word on Facebook and will tell anyone who ever asks that Elm Tree is the perfect place to take care of your loved pet when you’re not around to do it yourself.

Read more here